What should a small-business disaster recovery plan contain?

Disaster recovery planning from £149. Write down how the business will regain access to its important systems after a device, account or service fails. The plan should name responsibilities, recovery priorities, required access and the checks that show work can resume.

Scope and starting price

Choose the relevant service below. We confirm the systems covered, checks and final price before work begins. Additional work and third-party costs need to be included in the agreed quote.

Disaster Recovery Planning

From £149

A scoped recovery document for agreed failure scenarios, responsibilities and dependencies.

Backups & Recovery services

Backup Verification / Restore Testing

From £79

A separate or explicitly included test of the backups on which the recovery plan depends.

Backups & Recovery services

Plan around a real interruption

Choose a small set of realistic scenarios: losing a work laptop, a Linux server failing, losing administrator access to a key service, or an unavailable website. Identify which business activity each scenario stops and what would be needed to restart it.

List the order of recovery. An application may depend on a database, network settings, an account and the person authorised to use them. Record those dependencies so the plan is usable by someone who did not design the system.

Turn recovery goals into practical decisions

Decide how much recent work you could tolerate losing and how long the business could function without the service. These are planning targets, not recovery promises. Compare them with the copies, replacement equipment and supplier arrangements you actually have.

The NCSC's incident-preparation guidance recommends planning responsibilities and recovery, including knowing how to restore backups and preparing the people who may need to do it. The plan should identify contacts and a way to reach essential instructions if the usual computer is unavailable.

Technical reference: NCSC: prepare for incidents

Exercise the instructions

Walk through one scenario with the people named in the plan. Check whether they can find the relevant contact, locate a backup and understand the first actions. A technical restore test can then verify the parts that need direct evidence.

Record unresolved dependencies and assign an owner. Review the plan after changing systems, suppliers or staff responsibilities. A concise plan with current contacts and tested steps is easier to maintain than a large document nobody uses.

Is this the right fit?

A good fit when

  • Important technical knowledge is held by one person or spread across informal notes.
  • The business wants a clear recovery sequence before a disruption happens.

Limits of the scope

  • Planning does not provide spare hardware, backup storage or an emergency response retainer.
  • Recovery targets remain goals until the necessary arrangements and tests support them; the document alone does not guarantee them.

What to prepare for an enquiry

  • The activities that must resume first and the systems they depend on.
  • Named owners, supplier contacts and a description of existing backup and recovery arrangements.
  • Acceptable interruption and data-loss targets, plus any known access or equipment gaps.

Start with a description and non-sensitive examples. Leave out passwords, API keys, private keys, recovery codes and customer data. Access arrangements are agreed separately if the work needs them.

Common questions

Is a backup policy the same as a recovery plan?

A backup policy covers copies of data. A recovery plan also addresses people, accounts, equipment, dependencies and the sequence needed to resume the business activity.

Can we plan for losing access to an online account?

Yes. Identify the service, authorised account owner, recovery options and business impact. Do not put passwords or recovery codes in an initial enquiry.

Does the plan include a live recovery exercise?

Confirm that explicitly in the quote. A walkthrough, sample restore and full service exercise require different preparation and access.

Discuss a clear next step

Tell us which interruption would cause the most difficulty. We confirm scope and price before work begins.

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